MyProtector Integrity Score™

When we want to know whether we can trust a company or professional, most of us start with reviews.

Reviews are useful. They tell us about other people’s experiences. But they don’t always tell the whole story.

Reviews can be fake, incentivised or manipulated. A competitor can leave a negative review. A business can encourage artificial positive reviews. And even completely genuine reviews represent individual experiences rather than an objective assessment of how an organisation operates.

That’s why MyProtector goes beyond reviews.

Introducing the Integrity Score™

The MyProtector Integrity Score™ is a simple score from 0 to 10 designed to provide a broader picture of the integrity of a business, organisation, professional or other profile.

Instead of relying on reviews alone, the Integrity Score uses multiple indicators that we call Quantum Signals™.

Think of it this way:

Reviews tell you what people say.

Quantum Signals™ look at the evidence.

Together, they help create a more complete picture.

What Are Quantum Signals™?

Quantum Signals™ are individual indicators used by MyProtector to assess different aspects of integrity.

Depending on the type of organisation or profile, these may include:

• Identity and profile verification
• Customer review health and patterns
• Transparency
• Terms & Conditions
• Refund and cancellation policies
• Consumer protection
• Insurance-backed protection
• Professional or regulatory registrations
• Operational practices
• Publicly available records
• Ongoing verification

Each signal contributes information to the overall Integrity Score.

Importantly, reviews are only one Quantum Signal—not the entire score.

How Does It Work?

MyProtector can collect information from multiple relevant sources.

For a business, this could include its website, Companies House information, Terms & Conditions, privacy and refund policies, reviews, public registers and other available evidence.

For a professional, relevant sources could also include professional registers, qualifications, regulatory information and publicly available professional information such as LinkedIn.

For government and public organisations, Quantum Signals may consider relevant public registers, published policies, transparency information, performance information and other public data.

MyProtector’s technology can then use automated systems and AI to analyse this information and identify relevant Quantum Signals.

AI Helps Analyse the Evidence

Artificial intelligence allows MyProtector to analyse much more information than would be practical manually.

For example, AI can help identify whether:

• important information is missing from a company’s website;
• Terms & Conditions contain potentially problematic provisions;
• refund and cancellation policies are clearly explained;
• review activity contains unusual patterns;
• information from different sources is consistent;
• professional credentials or registrations require further verification;
• an organisation appears to operate consistently with its published policies.

But there is an important distinction.

AI should not simply decide whether somebody is trustworthy.

Instead, AI helps MyProtector find and analyse evidence. Defined Quantum Signals and scoring rules then determine how that evidence contributes to the Integrity Score.

Evidence Matters — and So Does Confidence

Not every piece of information has the same reliability.

An official government register, for example, may provide stronger evidence than an unverified statement on a website.

That’s why Quantum Signals can consider both the evidence itself and the confidence associated with that evidence.

A signal supported by strong, current and independently verifiable information can have greater confidence than one based on incomplete or outdated information.

This helps make the Integrity Score more evidence-based and explainable.

An Example

Imagine a company has:

Customer Reviews: ★★★★★ 4.8/5

At first glance, that looks excellent.

But Quantum Signals identify that the company has unclear refund conditions, limited consumer protection, questionable review patterns and little independently verifiable information.

Its Integrity Score might therefore be only 4.6/10.

Now consider another company:

Customer Reviews: ★★★★☆ 3.9/5

It may have some unhappy customers, but its identity is verified, its terms are fair and transparent, it provides strong consumer protection, its relevant insurance is verified and its operational practices are consistent with its published commitments.

Its Integrity Score could be 9.1/10.

Neither score says that every experience with either company will be good or bad.

Instead, it gives users another layer of information when making their own decision.

Integrity Scores Aren’t Just for Companies

MyProtector is being designed to evaluate different types of profiles.

Businesses

Quantum Signals can examine company verification, reviews, policies, transparency, consumer protection, insurance and operational practices.

Professionals

Relevant signals can include identity verification, professional registration, qualifications, public professional information, regulatory standing, reviews and information available through sources such as LinkedIn.

LinkedIn information can support professional-history and identity-consistency checks, but it should not be treated as independent proof of qualifications or professional standing on its own.

Government and Public Organisations

Relevant signals may include transparency, published policies, public performance information, regulatory requirements, public records and other appropriate evidence.

The signals used can therefore vary depending on what is being assessed.

The Integrity Score Can Change

Integrity isn’t something that should be checked once and forgotten.

Companies change their Terms & Conditions. Insurance policies expire. Professional registrations change. New complaints appear. Organisations improve their processes.

Quantum Signals can therefore be monitored and updated as new information becomes available.

When important evidence changes, the Integrity Score can be recalculated.

This means the score is intended to represent a current picture based on available evidence, rather than a permanent certificate of approval.

Can Companies Pay for a Better Score?

No.

This distinction is fundamental to the credibility of MyProtector.

Businesses and professionals may pay MyProtector for verified profiles, additional services, enhanced monitoring or auditing.

But paying MyProtector should never directly increase an Integrity Score.

Only evidence and the results of applicable checks should affect the score.

More Than a Number

A score without an explanation isn’t enough.

That’s why the long-term goal of MyProtector is not simply to display:

Integrity Score™: 8.7/10

Users should also be able to understand why.

For example:

✓ Identity Verified
✓ Fair Terms
✓ Consumer Protection
✓ Insurance Verified
✓ Professional Registration
⚠ Review Pattern Requires Attention

This makes the Integrity Score easier to understand and gives users the information they need to make their own judgement.

Beyond Reviews. Measuring Integrity.

Reviews will remain an important part of MyProtector.

But we believe trust deserves more than a star rating.

By bringing together reviews, public information, independent evidence, automated analysis and Quantum Signals™, the MyProtector Integrity Score™ is designed to provide a broader and more transparent picture of how a business, professional or organisation operates.

Because ultimately, integrity shouldn’t simply be claimed.

It should be supported by evidence.

MyProtector — Beyond Reviews. Measuring Integrity.